Booking Deposit:
The booking must be confirmed with a deposit of usually 50% of the rental income owed at the time of booking. No bookings are considered final until the deposit monies are received including rentals arranged by AlluraDirect. All rental monies and fees are subject to applicable taxes including PST, MRDT, and GST.
Payment Balance:
The payment balance with Damage Deposit is due 45 days prior to arrival date.
Payment Methods:
Email money transfer is the preferred method of payment for Canadian guests. PayPal and TransferWise are suggested for out of country guests and may involve a surcharge for use.
Booking Cancellation:
There is no refund for cancellation of booking within a month (30 days) of arrival. Cancellations made at the 31 to 44 day mark will be 50% refunded and cancellations before 45 days will be 100% refunded. If the unit is rerented by the owner the unrefunded portion of the rental monies collected will be returned minus a 5 % processing fee.
Security or Damage Deposit:
A refundable security/damage deposit of $500 CDN will be charged to all accounts and is due 45 days prior to arrival. The deposit is refundable after your damage free departure where no extra cleaning or other charges are incurred. It is usually returned in the same method you paid within about a week after departure.
Keys/Entry Codes:
Unit Door codes are sent via email just a few days prior to arrival date. Plaza Building exterior door keys are available for arrivals after 8 pm but must be requested with final payment as they will need to be mailed out or arrangements made for someone to meet you. Whitefoot exterior door keys will be available in the unit which you will get into via the emailed codes. Arrangements must be made at booking for arrivals after 7 PM as front doors lock. The Whitefoot Building key gets you into the parking lot.
Parking:
Underground parking for one vehicle is included with the rental. Passes are available in the unit and must be displayed on all windshields. Lost passes should be reported promptly to owner who will direct you how to get a temporary pass. At the Plaza one other outdoor space may be available at the building at no extra charge first come first served. Request from the building manager on arrival. NO outdoor or extra spots are available at the Whitefoot building. Extra vehicles must be left in the Happy Valley paid lot after unloading your gear. The building and the unit owner is not responsible for charges or damages incurred while parked but especially from parking in incorrect spots and/or without the permit displayed or car identified to the building managers. Cost to replace lost parking passes will be deducted from Damage Deposits.
Check In/Out:
Check in time is 4 pm and check out is 10 am FIRM. Early arrival or late departure may be available BUT MUST be arranged at the time of booking of reservation. NOT available for busy holidays including Christmas/NYE, President's Week, Family Day and March Break.
Children and Groups:
Children of all ages are welcome. The Plaza unit has a portable crib and highchair in the front closet available which you are welcome to use. Our preferred clients are families and adult couples!! Booking guest must be over 25 years of age.
Quiet Time:
The quiet time in both buildings is from 10 pm to 7 am. Please respect these hours for the enjoyment of all building residents and guests. The units are quite soundproof generally but the halls transmit noise easily so please be mindful when moving through the hallways. We have just been made aware that the fooseball table in Plaza has been an ongoing noise issue for the below unit. Please be mindful of noise level and observe the quiet hours in the building. In the Plaza unit, if an excessive noise fine is incurred by a renter it will be deducted from the Damage Deposit. The Whitefoot unit by-laws allow the manager to evict or fine renters who make excessive noise from the building. If evicted for noise, the renters will not be refunded any portion of their rental monies and any expenses such as strata fines incurred will be deducted from the Damage Deposit.
Smoking:
Smoking is not permitted in the unit or in the building hallways, parking garages or hot tub areas. The Damage Deposit will be forfeited if smoking occurs in the unit.
Cleaning on Departure:
A cleaning fee is charged for all rentals for stays of any number of nights or occupants. The fee covers a "regular clean" of the unit including vacuuming, dusting, bathroom and kitchen cleaning and linen changes. This requires that you leave the space essentially as you found it: tidy, fill and run the dishwasher or wash all dishes, take out all garbage and recycling, shut off the electric fireplace and lights, turn the thermostats down to 10 C and then shut the door. Extra unit cleaning required from the "regular clean" will be deducted from the Damage Deposit.
Linen:
Bathroom towels available are based on occupancy quotes given at the time of booking. Bedding and kitchen linens are included with the unit rental. Extra hot tub towels are not provided. There are extra blankets in the linen closet.
Pets:
Pets are NOT allowed in the units. The Damage Deposit will be forfeited for extra cleaning to remove allergens if pets are in the unit. Please note that disabled persons traveling with a service animal are exempt from the policy but we would appreciate notice of this during rental arrangements as extra cleaning will be required upon discharge.
Hot Tub:
The hot tubs are only in operation during the ski season (i.e when the lifts are operating). The Plaza tub is shared with 5 other units in the B building. There are 5 other tubs available in the complex if the B unit tub is closed for servicing or in use. The Whitefoot Tub and Sauna are for all the units in the building and are centrally located by the elevators. An outdoor key is needed to access the hot tub and sauna in Whitefoot.
Internet:
Dedicated internet service is available for these properties at no extra charge via a wireless router in the unit but you must bring own laptop. Wep codes are available in literature left in the unit and are included with Arrival information .
Telephone:
The units do not have a land line. Cell service is good over most of the resort.
Ski Lockers:
Each unit has its own ski locker to store equipment adjacent to the parking garage. The combination for the lock will be included with door codes and is also in a frame in the front hall of each unit. Skis and snowboards MUST NOT come into the units or the building hallways. Damages incurred as a result of ski equipment in the units will be deducted from the Damage Deposit. Whitefoot Lodge also has a ski rack in the lower lobby that leads onto the hill where you can lock your skis during the day using a ski key. We are not responsible for any damage incurred from the use of the rack or the lockers.
DON'T MISS OUT ON THE FUN!!
